Terms & conditions
We ship your purchase anywhere in Canada and the United States.
Order Preparation and Delivery:
- All online orders are shipped the next day or up to a maximum of three business days following the date of your order;
- If an ordered item is out of stock, we will contact you to notify you. If the delay is not suitable for you, we will refund your order;
- We use Canada Post’s “Expedited Parcel Service” (approximately 2 to 3 days). Transport fees apply according to the chart below. If someone is present at the delivery address, we can use Dicom Express for a faster service (24 to 48 hours everywhere in Quebec and Ontario). Simply add a note when you fill out the form;
- All orders from Canada of $90 or more and $300 or more for the United States will be delivered free of charge. For orders less than these amounts, a transport fee will be applied according to the chart below.
|Transportation fees across Canada ** Extra $20 for: Northwest Territories – Yukon – Nunavut.|
|$0 à $44,99||$7,95|
|$45,00 à $89,99||$9,95|
|Transportation fees throughout the United States ** Extra $50 for: Alaska – Hawaii|
|$0 à $99,99||$19,95|
|$100,00 à $199,99||$29,95|
|$200 à $299,99||$49,95|
Type of Orders Accepted:
- Online orders;
- Directly from our retailers.
- Our prices do not include sales taxes, they will be applied at checkout according to the respective rate and delivery address;
- If you have a provincial tax exemption, it is your responsibility to claim the tax from the relevant government;
- For orders shipped to the United States, taxes are exempt. However, the customer is responsible for custom fees;
- Our prices are in Canadian dollars;
- No packaging and handling fees are added to our rates.
Cancellations and Returns:
If a product does not match the description or does not suit your expectations, we accept returns without charge within 30 days of reception of your order. When we receive the product, a refund will be applied. The item must be in its original condition and packaging must not have been opened. We will cover the shipping costs for the return, but we do not refund the initial shipping costs when you first ordered. Before returning a product, you must contact us for a return number (RMA).
Liquidation products, along with custom colored products, constitute a final sale and are exempt from the above cancellation and return policy. No return, exchange or refund is granted for special orders.
- Major credit cards (Master Card, Visa, American Express), through the secure server;
- Secure account transfer via PayPal;
- At our retailers according to their policies;
- Money order (your order will be shipped when payment is received).